Telephone Sales Business Plan


Telephone Sales Business Plan


University Telephones offers landline and cell phones to students of State University. University Telephones will operate from a storefront in between the University Bookstore (a popular student coffee shop) and University Telephones. Located just a half block from campus, University Telephones is accessible to all students.

Steward street is the main exit and entrance from campus. Students spend over $100 million each year on products, services and other items with businesses that support the university community.

University Telephones will focus on students that live on and off campus by offering products and service plans that are tailored to student needs. About six thousand students live on campus. An additional twelve thousand students live off campus. The campus is located five miles away from any telephone outlet.

Robert Conway is the owner of University Telephones. He has been the manager of University Bookstore’s electronic section for the past four year and is familiar with his target customer base.

1.1 Mission

University Telephones’ aim is to provide its customers with the highest quality telephone services and products. Robert strives to provide personalized service to customers through convenience and fast service. University Telephones’ technological expertise allows customers to choose the service and product that best suits their needs. Finally, Robert has strong vendor relationships with the product suppliers and will be able to meet customer’s demand for the newest innovation in telephone technology.

1.2 Keys of Success

University Telephones&#8217′ keys to success will include:

  1. Excellent customer service.
  2. Develop and maintain a referral program of customers.
  3. You should be a specialist in cell phones and cell-phone programs.
  4. Rapid response to customer issues with product/plan.