Introduction
Godsend Concierge Service is a concierge that focuses on the untapped corporate market of Eugene, Oregon. The company is capable of handling almost all errands requested by clients, allowing them to focus on developing value for their employers. Employers will be pleased with our service. It provides an alternative form of compensation that can be used to attract qualified employees.
The three most important goals for the first three-years are: GCS use in at the least four of the Top 10 Local Companies, and to increase the number of clients we serve by 20% per Year through superior performance or word-of–mouth referrals.
The Company
This business will be home-based with Taylor Gogetter acting as sole proprietor. Mr. Gogetter will work full-time at GCS. By the end of 2011, 3 full-time employees will be hired by GCS. As this is an industry that demands high quality individuals, GCS intends to offer higher wages to insure quality performance. GCS will offer ongoing employee training.
Services
Godsend Concierge Service provides a wide variety of services for customers. While the tasks of employees will vary greatly, the core need will be for services/errands to be performed during normal business hours. Employees are not at work all the time, and the company would prefer that the employee is productive, rather than running an error.
Market
Concierge companies are a way for corporations to compensate their employees for less time. We will be targeting large corporations in Eugene such as Hyundai, Sony Disc Manufacturing and Levi Strauss. Medium-size companies include Burley Design Cooperative, Palo Alto Software, Bike Friday, larger law firms and medical offices, etc.
Some corporations offer concierge services to their employees. However, this is usually done through an employee in-house who handles the tasks. Although it is an employee perk, having a concierge in-house is not the most efficient way to go about business. GCS can offer concierge services to companies at an affordable rate.
We can also help individuals who realize the value in having someone else take on tasks that they don’t have the time or decide it isn’t worth their time. This segment will be attracted by word-of mouth marketing.
Two concierge-style companies are available in Eugene right now, and they both serve individuals. GCS will be targeting businesses as it sees a market that has not been explored and because it offers greater volume and more consistent work.
Financial Considerations
Godsend Concierge Service will charge a start-up fee that includes all the equipment required to set up a home-based office, legal fees and website creation. GCS projects a growth rate of more than 100% per annum, with strong operating profits. GCS plans to generate $156,000 in sales by 2013. The company will bill its clients at an hourly basis.
Objectives
These are the objectives for the first three year of operation:
- To create a service-based company whose primary goal is to exceed customers’ expectations.
- GCS is used in at least four of 10 top local companies, as indicated in the annual local business listing in the local newspaper.
- We aim to double our clients’ numbers each year by delivering superior service and referring others.
- To create a sustainable home business, it must survive off its own cash flow.
Mission
Our mission is to offer the customer any type of legal service that he/she needs. We are here to keep customers happy. This maxim will guide everything else. Our services will exceed the expectations of our customers. We will create an environment where employees can take pride in their work and feel empowered to achieve their full potential.