clair de lune (moonlight in French), is a new, European influenced lingerie boutique that will provide high quality lingerie in a wide array of sizes and styles with exceptional customer service. The 1,300-square-foot store will be situated in Hawthorne Plaza in Southern Johnson County in Kansas. It is surrounded by upscale retailers and high traffic counts.
Competition:
Kansas City’s intimate apparel market is smaller than other markets. There are discount and mass merchandisers that sell lower quality brands. There are department stores that carry better brands but offer smaller sizes and less customer service. 10 Victoria’s Secret stores cater to 18-34 year olds with inconsistent quality products and poorly trained staff. There are not lingerie boutiques that cater to the higher income areas of south Johnson County in Kansas or south Kansas City in Missouri.
Market Potential:
Based on spending patterns in lingerie, Sections 4.1 & 4.2 of the business plan identify three key target groups. These three target groups are:
- Women aged 25-59 have a household income of $75K+
- Women 18-24
- Brides
Claire de lune has identified a common psychographic component in all three groups: the Intimate Clothing Enthusiasts (IAE). An IAE woman is someone who is passionate about her lingerie enough to want to shop in a specialty store and not at Wal-Mart.
Within a radius radius of five miles of our store, there are many potential customers that fit these criteria. This attracts Hawthorne Plaza buyers for impulse purchases and a fifteen-mile radius for destination traffic. See section 4.1.
Unique Selling Proposition:
One column in ‘#8220’ Dear Abby referred to a bra shopper who was desperate for a bra. She complained that if a woman is a 32-A, and doesn’t really need a bra, she can have her choice of black, beige navy, shocking pink and yellow, as well plaids, leopard prints, polka dots, and white. If a woman is 42-D or more and needs a bra all day, she can choose from ‘#8211’ white.
Claire de lune will solve the woman’s dilemma. They offer a wide range in styles and sizes that are not available elsewhere in Kansas City. Claire de lune sells lingerie in a variety of prices, from moderately to very expensive. These lingerie lines are well-known for high quality silks, fine laces and excellent craftsmanship. By educating the Victoria’’s Secret shopper on the superior quality, durability, construction, and fit of the product, we will be able up-sell them to a better quality product. A full description of clair de lune’s product offerings can be found in Sections 3.1 and 5.1.
clair-de-lune’s highly skilled personnel will get the customer’’s individual needs into consideration and offer personalized bra fittings as well as other special services. See Section 5.1.
Vision and Leadership:
Terry Levine, sole owner of the company, brings more than 20 years’ experience in marketing and advertising. This knowledge will be invaluable in helping to analyse customer and market potentials and in developing a strong marketing plan. She is a skilled media strategist and has an excellent grasp of numbers. She will use her negotiation and relationship building skills to help clients and vendors. She is an expert in cost control and has a natural knack for analyzing the bottom line.
Terry will be supported in her inventory management decisions with the help of Susan Nethero, the owner of Intimacy, Atlanta’s award-winning lingerie shop. She will also serve as a consultant on start-up inventory and other operational issues. Her status as an icon in her field is well-known by both vendors and customers.
Financial Projections:
Clar de lune is expecting to generate $439,000. It also has ambitious growth projections of 15% and 17% for the second and third years. These are fueled by aggressive marketing and expanded product lines.
The store is expected become profitable within the second year.
1.1 Objectives
- The goal is to create a shopping atmosphere where men (and women) can feel at ease, pampered, and stimulated by the large selection of options that are available.
- Superior customer service is essential to encourage word-of-mouth referrals and repeat sales.
- To give each customer personal attention.
- To have 50% of all customers returning within six (6)months of their first purchase.
- To be included in the consideration for all IAE purchases in south Kansas City and Johnson County before the end of year 2.
- To make Clar de lune by the end year one the top destination for bridal lingerie.
- To have first year gross sales of $425,000.
- To increase the business by 15% over the next two years.
1.2 Mission
claire de lune specializes in specialty lingerie and offers sizes, labels and styles that are not currently available in Kansas City. It fills the gap between Victoria’s Secret and department stores.
Our mission is simple: to offer the discerning lingerie shopper what she wants, whether it is fit, comfort or style. We do this in a fun, exciting and satisfying environment.
We want to connect with the Intimate Aparel Enthusiasts, (IAE) in a way that creates the impression that clair de lune feels like “my lingerie boutique”.
1.3 Keys for Success
- Provide high-quality products with cutting-edge designs that aren’t available in other Kansas City markets.
- Locate a store in a location that is highly visible and attracts impulse buyers. It is located in a well-known, easily accessible location and caters to women’s apparel, bridal, and other specialties.
- Understand clair de lune’s target customer to ensure that the correct product mix is available to meet their needs.
- Offer a wide range of sizes, including larger sizes for those who are growing plus sizes.
- Provide superior customer service and personal attention to encourage word-of-mouth referrals and increase repeat business.
- Continuously monitor inventory levels, and make adjustments as needed.
- Educate and advise customers on proper fitting and the quality/value relationship of some of the higher priced (likely European) brands.
- Customers will not be intimidated by higher-priced offerings if you offer a range of prices.
- To increase impulse sales, change in-store and windows displays often to create the impression that there is always something at claire de lune.