Amesbury Psychological Center is a multi-disciplinary behavioral health care facility that offers substance abuse and mental health services to the Merrimack Valley. Our goal is quality, affordable treatment. Our mission is to create, promote, and maintain a positive customer relationship with our clients, Anna Jaques Hospital (AJH), payors, associates and staff, and our community.
The growth that the Center has seen over the past two-and-a-half years will show that the market for behavioral healthcare services is strong. Massachusetts recently passed a bill on mental health parity that will go into effect in the first month. The bill requires insurance companies to develop benefits for biologically based behavioral health disorders similar to those provided for health disorders. This will allow for continued growth. Currently, approximately four calls per day are made to the Outpatient Psychiatric Center by patients wishing to be referred to other providers.
This is the key to success in this turnkey project:
- The ability to transfer existing hospital behavioral care contracts to the Center.
- It is important to credential clinicians quickly.
- Obtaining initial working capital.
- Working with clinicians at affordable rates
- Implementing a successful billing system and collection system.
- Listening to our customers and striving to fulfill their needs.
- How to obtain a medicaid supplier number
The business plans provide a roadmap for sustained growth, revenue collection improvement, and maximizing our bottom line to earn a profit.
1.1 Objectives
Goal 1: To continually develop, strengthen and improve the services offered by The Center.
- Develop and maintain strategic alliances to improve the payor mix.
- Find and form strategic alliances to support three community-based addiction and human service agencies.
- Create and foster strategic alliances and network with eight community-based medical group practices.
- Two months prior to the start date, transfer and/or hire 80%.
- Two months prior to the start date, identify and implement a billing process.
- Increase the expected receptions rate by 40% from the previous year.
- Increase in all services provided by the Center by 80%, compared with the previous year.
- Organise working capital for the initial phase.
Goal 2: To reinforce the Center’s commitment towards excellence.
- Enhance customer service by offering three in-service trainings related to client satisfaction with treatment, accessibility, and staff-client interactions.
- Continuously assess referral base satisfaction through the use of a referral base satisfaction survey.
- Continuously evaluate client satisfaction from three perspectives. Accessibility, environmental factors, treatment-related factors.
1.2 Mission
To improve the well-being and quality of life for Merrimack Valley residents by providing high-quality mental health and substance abuse/addiction treatment services to children, adolescents, adults and their families. We believe in quality mental health care which is delivered in collaboration with customers’ overall health strategies, and other medical services. We remain committed to the belief that we are here for our customers/clients.
1.3 Keys to Success
- Get working capital before you start a project.
- Be profitable on a forward basis by the seventh month of the first fiscal year.
- Be cash flow positive by the seventh month of operation.
- A well-respected hospital in the community that is affiliated with.
- Managed Care friendliness through collaboration, accessibility, clinical focus, and accessibility
- Center services will be known by the community.
- Ascertain a medicaid provider number and developing an interim plan to function during the application phase.
- Center growth and customer satisfaction demonstrate the staff’s commitment to excellence.
- Accessibility and responsiveness to the Center’s customers.