Supple Software Company (S Corporation) was founded by Ralph Smith and Mabel Smith. The company was established in 1993. There have been no outside investments. Supple currently sells three different products of software that have impressive market share. Ralph and Mabel would like to see the company grow by 2000.
Supple’s objectives are ambitious yet achievable. There were sales growth in 1999. The next year, they expect to double. They also forecast commensurate gross margin increases and net profit increases. Their goal is to hold personnel to one employee for every $250,000 in revenue. PC Data measured their 30% market share with Product X as their flagship product. The three keys to success are market power, customer happiness, and the right management.
The Market
Supple will be participating in a $3.8billion market with a 20% growth rate over three years. Supple will target four customer segments: professionals, academics, home offices and small offices. These markets are experiencing growth of 2%, 5% and 8% respectively. These markets each have potential customers of 22,000-15,000, 10,000 and 12,000 respectively. These numbers are for the USA market. International sales is the dominant trend in the market. The recent Internet boom has prompted a substantial increase in international PC sales. While the US market has seen 22% growth for the last three years, it is estimated that the international market will grow at 40%.
The Products
Supple Software currently has three products. Product X is the most popular Windows task X product and the quality leader. It offers a user-friendly interface with help and glossaries. Product Y can be used as a standalone task Y application on Windows. It is the best product for creating task Y. And it’s also the only product that allows you to manage the [omitted] function day-to-day. Their last product was Product Z, which is a creative business process application.
Strategy
Supple will follow four concise strategies to achieve the desired growth. They will design customized versions of standard products for customers who are looking for more value. They will create a solid marketing network. This will enable them to launch their products onto the market. Supple will remain focused on small to medium size companies, the segment that has been largely ignored by the competition. Lastly, Supple will focus on follow-up technology which is more appropriate for the masses, instead of leading technology which is best suited for experts.
Management Team
Mabel and Ralph have a wealth of experience as managers, capable of executing ambitious strategies. Arrog International brings Ralph 10 years of marketing and sales experience. Supple was founded by Ralph in 1993 as a distribution firm for software. Mabel will also be needed to grow the company. Mabel’s years of experience as a consultant will be tapped.
Supple Software was founded in 1993 as a small company. Since then, the company has grown into a $1 million business with increased revenue forecasts. This is all the more impressive when you consider that this was all done with investments from the owners, no outside capital was secured.
1.1 Objectives
- To increase sales in 1999 and double sales again in 2000.
- To increase gross profit margin and net margin in the appropriate manner.
- For every $250K in income, 1 full-time worker must be employed.
- Maintain at least 30% of the market share for Product X as measured by PC Data.
1.2 Keys to Success
- Marketing power. It is important to ensure that your products are on the shelves in attractive packaging. This will allow you to retain a 30% market share as measured by PC Data.
- Quality product and customer satisfaction. We guarantee everything we sell, so the product must live up to our promises.
- For our survival, it is crucial to ensure that customers are satisfied for the long-term.
- The right management team has solid foundations for marketing, management, finance and product development. Enough working capital to survive in the working-capital-intensive retail channel.
1.3 Mission
Supple Software creates, publishes and markets business tools as well as business knowledge in a single software product that includes documentation and software. It makes business methods accessible to millions, even to people who wouldn’t otherwise have the ability to use them. It generates profit and cash. It provides a stimulating work environment, fair pay to its employees, a fair return on its owners, and a fair royalties to its authors.