Tag Archives: business

Businnes Plan

E-Commerce Start-Up Business Plan


E-Commerce Start-Up Business Plan


Opportunity

Problem

E-commerce is accelerating, as are the demands on manufacturers and merchants to process returns. Internet-based businesses have an average return rate of 9%. In the coming year the value of returned merchandise was $1.5 billion. Every transaction involved financial processing. Many require physical shipping, as well as processing the goods upon receipt. This can be a major hassle.

Solution

NoHassleReturn.com is a strategic partnership between online merchants. Web hosting companies, portals, shipping companies and online payment agencies such as credit card issuers. Because of demand aggregation, this strategy will reduce or eliminate shipping charges for returned merchandise. This difference will increase consumer acceptance, and all companies will see increased revenues. All parties will benefit from the proposed program. Additionally, the website and software architecture will be wireless-friendly. This will allow consumers to use the service from their mobile phones.

Market

E-commerce continues to accelerate and the amount of money spent on purchases made through the Internet shows no sign of decline. According to Shop.org and Boston Consulting Group, online sales increased by 300% during the holiday season, from November 20 to December 19, and surpassed expectations. According to a study that included 30 retailers, the number of orders increased by 270% in categories such as apparel, books, music, specialty foods, electronics, and home and garden. The study indicated that online sales were growing at 145% annually and it projected online retailer revenues of more than $36 billion for last year. Ernst & Young did a previous study prior to the holiday rush and estimated that total revenues from online retail and consumer products was around $25-30 million. The current average rate of return for Internet-based companies stands at 9%. In the next 12 months, returned merchandise was worth $1.5 billion. This is a tremendous opportunity.

Competition`

The company foresees three types of competition for the services we offer:Direct

We will be successful if others follow our example. Our greatest threat would be to combine delivery and/or shipping services, such as something that is owned or partnered in partnership with UPS or FEDEX.



Online retailers are the first competitors to the new service. Since NoHassleReturn.com will need to strike partnerships and strategic agreements with retailers in order to offer its services, they are classified as internal competitors.

With NoHassleReturn.com, at least one selling opportunity will be given to retailers while consumer is on the Web–something a partnership with a carrier cannot provide. Moreover, serving as a demand aggregator NoHassleReturn.com should be able to arrange necessary agreements and provide consumers with greatly reduced, or even free, shipping for all returned merchandise.


YouTube Channel

Reversing the sentence above, service providers such Mail Boxes Etc. may be considered. PostNet and other online retailers may be able to create strategic partnerships that will simplify the return procedure.

Why Us?

Our mission is improve the customer service of online merchants, increase their customer retention, and increase their sales. We work to improve the image of online merchants, and stimulate online shopping. We are committed to increasing customer satisfaction in dealing with retailers.

Expectations

Forecast

NoHassleReturn.com’s financials look conservative, but they are very promising. NoHassleReturn.com can quickly grow momentum once they have established themselves and signed up merchants to become customers.

Financial Highlights for the Year

Financing Needed

We need $50,000 to start. To start at $25,000, we will each get $50,000 from the owners.


Businnes Plan

Machine Tooling Business Plan


Machine Tooling Business Plan


Machine Tooling is a Kansas City-based business. Its mission is to use the principles of high quality and advanced techniques as well as customer service to make Machine Tooling a success.

Machine Tooling has been hard at work over the past two decades to create its infrastructure and systems that can handle large volumes of business. We have worked aggressively to construct walls, make electrical advancements, and other leasehold improvements to establish the business. Additionally, the company has configured a staff who is equipped to handle many tasks. These employees are highly qualified and have extensive experience.

Our company has built and designed machines and automated systems that can be sold. To complement this, the company has developed strong working relationships and plans to continue this by offering customers value-added enhancements and vertically-integrating the business to support them.

Machine Tooling is managed by a team that has direct industry knowledge, extensive experience in research, and exceptional administrative skills. The company’s management team includes people with broad backgrounds in manufacturing and finance. The management team includes Mr. Peter Newton as CEO, Mr. John Abbot as president, and Chris Manuel, vice-president of Marketing.

Projected revenues for Year 1 to Year 3 are $1.9 million, $4.1 million, and $5.3 million, respectively. To continue in a steady pattern of growth, Machine Tooling plans to attract a larger customer base and be in a more attractive negotiating position. To provide the financial strength needed for the company to achieve its goals, Machine Tooling has decided to go public.

The company is looking for $500,000 to expand. These include:

  • Marketing of new product lines.
  • Growth into new markets.
  • Additional equipment can be purchased

Machine Tooling&#8217’s sales performance will be improved by going public. The company’s debt can be repaid, which will allow for a lower overall burden rate. Machine Tooling can enjoy a competitive advantage in comparison to other similar-sized firms that are not carrying debt. Machine Tooling will become a more powerful player in the manufacturing sector market with this expansion and a higher burden rate. The financial strength that will be achieved with this type of expansion will give Machine Tooling the capacity to establish a larger, more diversified customer base which will generate increased sales revenue. This will be a huge opportunity for Machine Tooling to grow exponentially.

1.1 Mission

The company’s goal is to be successful through the effective application of advanced techniques and high-quality customer service.

1.2 Keys of Success

It is vital that the company provides excellent customer service and prompt delivery. The company’s future success will hinge on the acquisition of new customers within the market segments that it serves.


Businnes Plan

Environmental Car Dealership Business Plan


Environmental Car Dealership Business Plan


Toyota Honda GM Environmental Engines believes that the future cars of tomorrow will be more efficient and less polluting. Environmental Engines Toyota Honda GM is headed by Jack Anderson – a mechanical engineer, environmental guru, Jim Handy – a public relations consultant, Frank Lee Good – an environmental and corporate attorney. We invite everyone join us to experience this revolutionary technology.

Our strategic focus will attract early-adopters who see themselves as energy pioneers, the younger generation, or environmentalists. These three groups are projected to grow at exceptional rates, particularly the younger. Toyota Honda GM is a leader in zero emission vehicles and has been franchised by every automaker that can offer it. Toyota Honda GM Environmental Engines will be a viable alternative to fossil fuel burning transport systems. The visibility of our vehicles will increase, and sales among environmentalists as well as the younger generation will go up by 50% each month.

First, profits will be repaid to business to cover overhead costs associated with purchasing inventory. Then, to the rapidly expanding photovoltaic recharge station and mechanic&#8217’s workshop, and finally to repay initial investments. The inventory will be purchased in advance for stocking the showroom floor. Additionally, every sales person and executive will be equipped with a zero emission vehicle to take around town at his or her own expense. Their savings will spread via word-of–mouth, attract new customers, and increase future growth at the high rate of 50%.

The following highlights chart demonstrates how exciting this opportunity really is. GM had anticipated a 50% monthly growth in sales. They sold six cars in the initial month, and a modest gross margin of 1% in the second. Net profits were good in the subsequent years.

The sky will be brighter with the success of our company. But, the sky is not the limit for our market dominance. All of these profits can then be fed back into research and development opening the doorway to a secondary market role for Environmental Engines Toyota Honda GM as a patent holding company and clearing house.

1.1 Keys to Success

These are the keys to success at Environmental Engines Toyota Honda GM

  • Marketing – overcoming barriers to entry and partnering locally with consumer and environmental groups to solve problems with advertising and promotion budgets.
  • Product quality.
  • Management – Products delivered on time, costs controlled and marketing budgets managed. It is tempting to focus on growth at the expense or profits.

1.2 Objectives

During the first three years, Environmental Engines Toyota Honda GM aims to:

  1. To create a car dealership with a respectable gross margin in environmentally-friendlier automobiles.
  2. To develop a discerning and informed consumer base in new automobile buyers throughout the surrounding metropolis who will exercise their buying power to support a 100% yearly sales growth of automobiles with greater fuel efficiency standards and lower rates of carbon monoxide emissions.
  3. To achieve 1,000 unit sales of environmentally-friendlier automobiles in year one.
  4. Stabilize the automobile market that is fuel efficient by increasing the market shares by 15% after three year.

1.3 Mission

The mission of Environmental Engines Toyota Honda GM is to provide early adopters and the younger generation within the Ann Arbor community with environmentally-friendlier automobile choices and to convert traditional new automobile buyers into conscientious consumers who are aware of external as well as internal costs associated with automobile transportation. We will attract enthusiastic early-adopters who are #8220 energy pioneers, &#8221 the younger generation, as well as environmentalists. Everything will work out if we stick to these principles.


Businnes Plan

Coffee Export Business Plan


Coffee Export Business Plan


Silvera & Sons is a Brazilian coffee bean producer that prepares green Arabica beans for export to American specialty roasters. We also sell the beans to Brazilian wholesalers. We will increase production capacity from 72,000/60kg to 120-160,000/60kg annually. Our coffee stands out from that of the competition. The top five percent of Arabica beans available on the market are prepared by us. Customers love this product because it allows them to differentiate themselves from specialty roasters. In six years, our customers have demanded more coffee than we can supply. We have been forced to deny requests for larger shipments.

With sales exceeding ($BRL), we predict a 30% growth rate in the first year. Based on the current price for coffee, the plant will operate at full capacity. In year three, the plant should be able to generate excellent profits of ($BRL). Positive indicators have been received from importers that this additional quantity of beans will eventually be sold.

We have the keys to success

  1. Establishing and maintaining business relationships with American importers and Brazilian wholesalers and brokers of coffee.
  2. Three years operation to bring the new facility up to its maximum potential production.
  3. Our profit margin will increase with the improved technology used in the new facility.
  4. Through targeted communications, we communicate effectively to customers and potential customers our position as a distinguished provider of Arabica beans of the highest quality in the world.

1.1 Objectives

Silvera & Sons’s goals:

  • Production and sales will increase from 78,000/60kg to about 100,000/60kg annually in the first year. The facility will reach maximum capacity of 120,000/60kg bags by the third year.
  • Ensure that you have a significant increase in sales within the first year.
  • Establish strategic relations with 10-15 American importers in Los Angeles/San Francisco/Seattle.
  • In the next three-years, increase gross margins

1.2 Mission

Silvera & Sons Ltda aims to provide coffee enthusiasts and importers with the best quality products at the most affordable price. We value the relationships we have with our customers, both current and future, and want to show our appreciation by providing exceptional, guaranteed product quality, personalized service, and efficient delivery. Honesty and responsible business will reflect our commitment to Brazil’s customers.

1.3 Keys for Success

The keys to success for Silvera & Sons are:

  • Establishing and maintaining relationships with American importers as well as Brazilian coffee brokers, wholesalers and distributors.
  • In three years, bring the new facility to maximum productivity.
  • We are able to increase our profit margins through the use of new technology in our facility.
  • Communicate effectively to potential and current customers our position as a distinguished provider of high quality Arabica beans around the globe.


Businnes Plan

E-commerce Internet Business Plan


E-commerce Internet Business Plan


Popular culture is not anymore regional. With the advent of cable television, syndicated radio and the Internet, a fashion statement from New York can be found in a small town in mid-western America in a matter of days. The speed of our telecommunications has increased the expectations and needs of young customers for products that make a cultural statement.

FireStarters will provide youth customers in small communities and towns across the United States with products and clothing for young people. These products and clothing are not only popular nationally but also available locally.

FireStarters is different from other youth-oriented online e-commerce sites because it is focused exclusively on small-town America. The target audience is a young adult between 11-18 who listens to alternative music, and who participates in youth sport like skateboarding, snowboarding, and other such activities. Our target customer will find inspiration in alternative clothing trends found in large urban areas. FireStarters will exclusively advertise in small communities with populations between 100,000 and 150,000 residents. Communities of this size already have small youth-oriented businesses, like skateboard shops and alternative CD stores, that FireStarters can utilize to promote its product line.

1.1 Mission

FireStarters was founded to bring unique, youth-oriented fashion to small-town America.

1.2 Keys to Success

  • Accessible website that is entertaining to surf. Like a trip to your favorite store where you always find something new that you want.
  • A strong vendor relationship will facilitate the quick shipment of orders.
  • Advertise effectively to the youth-oriented enterprises in the local communities.
  • Our target customers will see our store as trendy and attractive.


Businnes Plan

Freight Brokerage Business Plan


Freight Brokerage Business Plan


Silicon Freight Brokers is a specialty freight broker service based in Hood River, OR. Steve Tookarefol has established the company as an Oregon C Corporation. SFB&#8217’s mission is to become the most trusted silicon chip freight broker by increasing their client base of 20% each year.


Freight brokers and Silicon Chips

The freight broker industry is the middle man of the shipping industry. They are also known to be third party transport providers. Freight brokers link customers and trucking companies to provide a service. Because there are so many shippers in this country offering thousands of services, freight brokers are vital to the smooth movement of goods. It is easy to locate a shipper with freight brokers.

The silicon chip sector is a growing market that has helped fuel the Internet boom of late 1990s. Silicon chips are at the heart of all kinds computers. They also power hand-held devices such as cell phones and PDAs.

SFB will focus on the shipment of silicon chip cargo and will be a market leader in general freight brokerage. Silicon chips require special attention because they are a unique cargo. The temperature and humidity requirements of silicon chips are very specific. There are also other requirements that silicon chip manufacturers must adhere to. SFB can quickly grow market share by focusing exclusively on silicon chips. It will be known as the best broker for chips.

The industry of chips is comprised of two distinct customers, manufacturers of chips and purchasers of chips. Although the manufacturers are located in the USA, some produce in the USA while others outsource production to overseas countries and then import them. Customers of chip products include Motorola, IBM and Intel.


Management

SFB’s management team includes Wendy Tookarefol (seasoned) and Steve Tookarefol (seasoned). Steve has more then 10 years of freight experience and has worked with several companies. Steve has used his work experience to help him accurately identify the market and fulfill it. SFB combines Steve&#8217’s deep trucking/ freight brokerage experience and insight with his spouse&#8217s expertise in the silicon-chip industry. Wendy has been a consultant in the industry for seven years and worked closely with companies such Intel.

SFB&#8217’s solid business plan is predicted to be profitable by month six. SFB will continue to be laser-focused on its market niche while fully utilizing the strong management team.

1.1 Objectives

Silicon Freight Brokers goals from the initial three years of operation are:

  • To create a service-based corporation whose main goal is to continuously exceed the customer’s expectations.
  • Silicon Freight Brokers are used in at least four of Silicon Industry Journal’s top 10 silicon chip manufacturers.
  • To increase our number served clients by 20% per annum through superior performance, word of mouth referrals, and superior performance.
  • To develop a sustainable, profitable, start-up business.

1.2 Mission

Silicon Freight Brokers’ mission is to deliver the best possible shipping experience for customers. We exist to acquire and retain customers. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers.


Businnes Plan

Fishing Equipment Business Plan


Fishing Equipment Business Plan


Seacliff Products (Seacliff), a company with innovative ideas, has invented a fishing hook. Seacliff originally developed a do it yourself-kit that they sold while looking for a licensing partner. Seacliff predicts strong sales for year one and an increase of about 10% for year 2.

Seacliff created the Supreme hook, a new, innovative live bait holder. Tests have indicated that there are appreciable increases in fish hook up. Having increased fish hookups allows the user to have greater enjoyment while fishing.


The Model for Business

Seacliff will use a laser-focused business model which allows them to concentrate on their core competencies and outsource the tasks that don’t add significant value. Seacliff is a designer company. Therefore, they will only focus on the design and development of useful products. They will partner with a strategic company that can take over manufacturing, marketing, as well as distribution. Seacliff can realize substantial profits by outsourcing non-essential functions without the associated risks of manufacturing, marketing, distribution, and marketing. Seacliff can license the Supreme hook to a company, which allows it to generate a steady stream revenue. Seacliff won’t have to incur the capital costs associated with selling a product. Seacliff has a good profit margin and the product is supported and managed by a professional marketing department as well as a proven distribution and production system. Seacliff is currently seeking a strategic partner. Negotiations are expected to take place in the near future.


Market

The market for the Supreme Hook is huge. The market for the Supreme hook is worth $300 million. More than 39.1 million anglers live in the United States. They have fished 618 million days and taken 807,000,000 trips. Even more interesting is the industry’s explosive growth. The growth rate of this industry has been more than twice that of the U.S. Population between 1955-1996.


Management

The entire business model relies on focusing on what you’re good at. Seacliff has taken this premise to heart by focusing on design. Willamette University JD/MBA degrees are the background of the owner. He gained valuable insights into business development and the legal tools of patents and licenses. After graduation, he was uncertain of his career direction so he decided to fly fish in Oregon. He fell in love with fishing during this 2-year stint and decided that he wanted the industry to continue. On the assumption that he could design and develop fishing products, he went back to school and obtained a Masters of Engineering. He invented the Supreme hook at the very end of his graduate degree. Based on his previous degrees (JD/MBA) he felt comfortable to form his own company and find a manufacturer to license his soon to be patented product.

Seacliff is an exciting company that shuns the typical need for extensive start-up capital for production by licensing a patented product. Seacliff is able to license the product and spend its time on more value-added activities like future designs by not having to pay for production capital. Profitability will be reached by month one.

1.1 Mission

Seacliff has two goals: to maximize the potential profit of the Supreme, its newly patented fishhook invention, via licensing or other means; and to continue developing innovative fishing gear products.

Success Keys 1.2

These are the keys to maximizing profits when licensing this patent.

  1. To distinguish the manufacturing and the marketing of Supreme.
  2. Look for a manufacturer who can make the hook. Give them exclusivity.
  3. Find a marketing agency with extensive fishing gear experience who is willing to invest the marketing budget.
  4. Seacliff will benefit from a partnership agreement between the marketer and Seacliff that is reasonable and well-thought.

The keys to success in profiting from the patent in make-it-yourself kit form are:

  1. Recognize that there is a narrower market for the kit.
  2. Follow the proven price structure formula that provides attractive margins to all levels of the distribution chain (manufacturer’s representative, wholesaler, retailer).

  • Market niches can be reached by free publicity, such as fishing magazines, catalogues, websites and trade shows.
  • Keep your overhead low until clients start to come in word-of-mouth.

    • 1.3 Objectives

    These are the main goals

    1. Locate a suitable manufacturer who is willing, on an exclusive basis, to produce the patented Supreme hook at a reasonable price. This would allow the Supreme to be sold at a lower retail price than a standard hook of comparable size.
    2. Find a medium-sized fish gear marketing company that recognizes the potential for the patent and is ready to invest the resources necessary to mass-merchandise Supreme both in the United States and internationally. You will receive a three percent royalty on all sales from the exclusive manufacturer if you enter into an exclusive licensing agreement.
    3. Successfully introduce the product in kit form. Reach break even point (370 kits) within the first three months. 8333 kits sold within the first year.
    4. Complete the website design.
    5. Join the American Sportfishing Association (ASA); secure a booth for the ASA trade show in Los Vegas this coming July.

    Businnes Plan

    Business Consulting Business Plan


    Business Consulting Business Plan


    Growth Management and Strategies (GMS) is an ambitious innovative new company that is attempting to turn the small business consulting business on its head. With an experienced consultant at the helm as President, GMS intends to grow at more than 50% per year through solid customer service, a great sales plan, proven competitive strategies, and a group of people that bring dynamic energy to the company and the sales process.

    The goal for this plan is financial: GMS needs a Small Business Adminstration (SBA) loan, and this document is one step in the process. It is also a road map for the company. The document gives all present and future employees, as well as the owner a sense of purpose that may exist without the business plan, but becomes more relevant after the business plan is written, reviewed, shared, and edited by all. It is a living document that will last far beyond the SBA loan purpose, or if that doesn’t occur, to bring an investor on board.

    GMS’#8217’s financials are realistic and based on conservative sales figures in relation to the entire industry. GMS’s goal is to grow the business one client at time and serve each client as if they were the last. This is how loyalty will be created and cultivated. GMS excels at customer service and is an important part of the company’s overall mission.

    1.1 Objectives

    Growth Management and Strategies’ objectives are:

    • Immediately get an SBA loan.
    • Growth of the company from 2 employees at year 1 to over 10 at year 5.
    • To increase revenue by more than $3,000,000 in the next year
    • Increase client base by 450% in three years.
    • Maintain job costs that keep margins at 70%

    1.2 Mission

    Our mission is to provide small business clients with business strategy, logistical, and technical services. The availability of human resource will determine the project selection. Each employee will receive the respect of a contract worker and share in the profit for each job. Growth Management and Strategies will not tolerate politics. To reduce the effects of favoritism the company will establish and communicate a performance evaluation policy that applies to both the bottom and the top of the leadership hierarchy. Persons who have performed or modified a project in an innovative way will be credited and will be awarded commendation.

    Growth Management and Strategies is committed to meeting the needs and expectations its employees and clients. The company culture will not be compromised if either one is compromised.

    1.3 Keys for Success

    We have the keys to success

    • To ensure client satisfaction at minimum 90%
    • To keep overhead low.
    • To ensure professional presentation and marketing of services.
    • To create a functional and active website.


    Businnes Plan

    Employment Agency Business Plan


    Employment Agency Business Plan


    All About People (AAP), was established out of the desire and need to help this community. This is similar to how communities have supported All About People’s founder over the years. Although originally from a larger market, the proprietor realizes the need in the southern Willamette Valley for a personnel agency that fills a void left by other temporary and permanent placement agencies. AAP matches specific skilled workers with clients. This saves businesses money and ensures employees are treated with honesty and respect. This requires a high level of communication. This involves asking open-ended and thoughtful questions. It also means listening, not speaking. This means knowing the local market so AAP can really serve each client and employee, not just “sell” them our goods. AAP is a quality service.

    The long-term vision envisions a number offices in the southern Willamette Valley. This vision is not about growth, but rather in training and encouraging AAP personnel to provide the same level and quality of care to each client and employee.

    Managing Growth

    AAP can be considered a sole proprietorship and will eventually become an S Corporation. AAP is considered a start-up entity and will be included in the new business plan. During the past couple of years the proprietor provided all services. The company will hire a part-time employee and an employment specialist in Year 1. AAP will create a procedures manual for its staff to help them understand the details. AAP will offer employees regular training in their divisions to help them understand the details and tasks they do every day. Year 2 projections include a receptionist and another employment specialist. AAP will study the feasibility of opening a branch in the Salem/Bend, Medford/Ashland regions in Year 3.

    Market

    AAP works in the same way as other temporary and permanent placement agencies. However, it will serve clients with needs for select, specialized professionals rather than clerical or light industrial workers. Many businesses in Portland, Oregon offer similar services to specific populations, but none are available for the Willamette Valley. AAP has five divisions that focus on the following areas:

    • Computers
    • Editors/Writers
    • Event Planners
    • Graphic Artists
    • Interpreters/Translators.



    AAP will handle recruiting, including reference checks, skills evaluation, preliminary interviewing, and screening of all employees for its clients. AAP acts as an extension of the client’s human resource department, assuring that there is open communication between supervisor and employee, and assisting with any troubleshooting or problem solving that may be needed.

    Financials

    The company’s start-up requirements are $55,464, of which $7,600 will be provided for by the owner’s personal investment. The remainder will be obtained by loans.

    We expect to be able to charge a 50% markup to our business clients. We charge $15 per hour for an employee who is currently being paid $10/hour. The company anticipates it can generate sales of about $300,000 per year. The company does have no direct sales cost; regular payroll tracks payments to individuals who are placed.

    1.1 Objectives

    AAP works in the same way that other agencies for temporary and permanent placement. We serve clients who require specialized professionals and not clerical workers or light industrial workers. Portland, Oregon has many businesses that offer similar services to specific populations. AAP adopted the following model for a placement firm:

    Temporary employees are employed by contract engineering firms who are both software and hardware engineers. An average of seven employees are hired per month and earn between $80- $100 an hour. The firm advertises in trade publications, newspapers, magazines and magazines and recruits through its website. For placement referrals, contingent workers are eligible for medical, dental, or disability insurance. Their employees are split evenly between 40 percent male and 60 percent female.

    AAP provides services to the business client. They locate a professional worker and interview and screen them. If necessary, they set up interviews and handle all paperwork. The company manages the client’s payroll and bills them bi-monthly.

    AAP will also manage professional, remaining in close contact and communicating with worker on any personnel issues.

    Professional workers have access to employment opportunities at no expense; pay rates that conform to industry standards are available; and health insurance may also be purchased at a starting rate of $124/mo. AAP will pay $65/mo to any coverage selected from the group package.

    1.2 Mission

    All About People’s mission, is to provide skilled, professional, contingent workers to meet community needs. The company will offer workers a safe and secure environment. It will also offer businesses a high-quality employee for temporary or permanent work. All About People listens and adapts to workers’ needs.

    Businnes Plan

    Tools Rental Business Plan


    Tools Rental Business Plan


    Borrow My Tools provides San Mateo, CA with tools for home improvement. Josh Taylor, the primary shareholder, has formed the California S Corporation. Borrow My Tools will offer customers a range of common home improvement tools with benchmarked levels of customer service.

    The Market

    Two distinct markets make San Mateo the most desirable location for Borrow My Tools. The first segment is individuals who are undertaking a home improvement project on their house. While some of these customers know exactly what they need in terms of tools, many of them are coming to Borrow My Tools specifically for the expertise and guidance for the home improvement project. These individuals could have 54.050 friends in their group. This segment has a 5% annual growth rate. Handymen who are hired by clients to complete a project are the second segment of customers. Borrow My Tools attracts handymen because they have many leasing and rental options. With 1,200 potential segments, and a 4.4% growth rate, handymen can have 1200 members.

    Services

    Borrow My Tools offers a range tools for rent or lease. The tools are divided into three main groups: wood, exterior, or assorted. Borrow My Tools only leases or rents the finest quality tools. They are also in excellent condition. Borrow My Tools is able to lease equipment from a premier leasing firm through a strategic partnership. Leasing is a great option in many ways. Customers always have the best/most recent version of the tools they need, their capital is not restricted, credit lines from banks are not affected by leases, and lessees enjoy certain tax advantages.

    Competitive Edge

    Josh is a veteran in both the contractor and tool rental/leasing industries. He has taken his industry observations and created a niche for Borrow My Tools by emphasizing two competitive advantages that will greatly help Borrow My Tools gain market share.

    • Highest quality product offerings – Customers are looking to rent or lease tools and want to make sure they get the best. Borrow My Tools only purchases the best tools within each category. This ensures that customers are delighted with the choice. Products are not only of the highest quality, but also meticulously maintained to keep them looking new.
    • Benchmarked customer service: The function of Borrow My Tools sales assistants is to help the customer in any way possible. This includes determining what tool is most suitable for the job, explaining how to use it and providing suggestions on how to do the job. Every sales rep is the customer’s personal advisor. Borrow My Tools has the mission of exceeding every customer’s expectations.

    Borrow My Tools is an exciting new concept that recognizes the competitor’s customer service short comings and leverages Borrow My Tools’ phenomenal customer support to address the market niche that wants a positive experience and needs assistance with their lease or rental. Borrow My Tools will gain market share quickly by following a comprehensive strategy for renting business. It will also transform the business into a profit-making venture.

    Mission

    Borrow My Tools’ mission is to offer the finest selection of home improvement tools for the San Mateo Community. Borrow My Tools will support the tools with the finest customer service. All customers will be met with the highest level of customer service.

    Keys to Success

    • You should have a sufficient supply of high-quality tools that are kept in good condition.
    • All staff should be extremely familiar with all tools.
    • Maintain tight inventory and accounting controls to reduce overhead and ensure availability.

    Ziele

    • To rent 70% of the tools by month seven.
    • By the end of year 2, you can be profitable
    • By year 2, you will be able to generate self-sustaining income.